General Terms and Conditions
Last updated: 01/30/2026
Carbon Credit Compensation Service
1. Parties and Scope
1.1. These General Terms and Conditions (“Terms”) apply to the purchase and use of carbon credit compensation services (“Service”) provided by Carboreal Plc, a company incorporated under the laws of Finland, with its registered office at Mannerheimintie 103 B (00280 Helsinki), business ID 3359500-4 (“Company”).
1.2. These Terms govern all purchases made via the Company’s online platform by individuals or legal entities (“Customer”, “you”) located in the United States.
1.3. By placing an order, you confirm that you have read, understood, and agreed to these Terms.
2. Description of the Service
2.1. The Company offers carbon credit compensation services from certified Finnish carbon sequestration projects (“Project”). The Company’s credits have been certified by Kiwa Sertifiointi Oy, the subsidiary of Kiwa Global. Carboreal Plc and its Projects comply with the requirements of the ISO 14064-2:2019 standard.
2.2. The impact of the carbon credits on carbon dioxide equivalent (CO₂e) emission, expressed in metric tonnes, are modelled and calculated based on the best scientific research and data available at the time and reflect the anticipated emissions impacts from reduced soil greenhouse gas emissions associated with afforestation activities, as well as carbon sequestration in growing forest biomass.
2.3. One (1) carbon credit corresponds to one (1) metric tonne of carbon dioxide equivalent (tCO₂e).
2.4. Upon purchase, the corresponding carbon credits are irrevocably retired (used) to compensate emissions and cannot be reused, resold, or transferred.
2.5. Carbon credits never become the property of the Customer. The Customer purchases a compensation service and the result of the service i.e. compensation, not a tradable asset or financial instrument.
3. Nature of Carbon Credits and No Investment Purpose
3.1. Carbon credits sold through the Service:
3.1.1. are not securities, derivatives, or investment products;
3.1.2. do not generate financial returns;
3.1.3. are intended solely for voluntary emissions compensation.
3.2. The Service is not offered for speculative, trading, or investment purposes.
4. Purchase and Payment
4.1. Payments are processed by Stripe or its affiliates. The Company does not store payment card information.
4.2. Prices are shown in USD unless otherwise stated and may exclude applicable taxes, duties, or fees unless explicitly indicated.
4.3. The purchase becomes binding once payment has been successfully completed.
5. Retirement of Credits and Confirmation
5.1. All carbon credits corresponding to a completed purchase are retired without undue delay after payment.
5.2. The Company ensures that:
5.2.1. a credit is retired only once; and
5.2.2. no retired credit is reused or resold.
5.3. After retirement, the Customer will receive a detailed confirmation (“Confirmation”) including, where applicable:
5.3.1. the number of credits retired;
5.3.2. the total compensated tCO₂e;
5.3.3. the retirement date or reference;
5.3.4. the location of the Project and related credits (property and parcel number(s)).
5.4. The Confirmation may be used by Customers, including corporate Customers, for internal accounting, sustainability reporting, or emissions disclosures.
6. Use of Confirmations and Claims
6.1. The Company does not control how Customers describe or represent their emissions compensation in public statements, marketing, or reports.
6.2. Customers are solely responsible for ensuring that:
6.2.1. their claims comply with applicable laws, regulations, and standards (including ESG, FTC Green Guides, or similar frameworks);
6.2.2. compensation claims are not misleading.
6.3. The Company makes no guarantee that the Service satisfies any specific regulatory, accounting, or reporting framework unless explicitly stated.
7. No Right of Withdrawal and Refund Policy
7.1. Due to the immediate and irreversible retirement of carbon credits, purchases are final once completed.
7.2. To the extent permitted by applicable law, no refunds, cancellations, or chargebacks are available after retirement.
7.3. Refunds may be considered only in cases of:
7.3.1. duplicate charges;
7.3.2. technical errors clearly attributable to the Company or the related payment processor.
8. Availability and Modifications of the Service
8.1. The Company may update, modify, or discontinue the Service or parts of it at any time.
8.2. Such changes do not affect credits already retired or Confirmations already issued.
9. Intellectual Property
9.1. All content on the platform, including text, logos, reports, and confirmations, is the intellectual property of the Company or its licensors and may not be used except as permitted under these Terms.
10. Limitation of Liability
10.1. To the maximum extent permitted by applicable law:
10.1.1. the Company shall not be liable for indirect, incidental, consequential, or special damages;
10.1.2. the Company’s total liability shall not exceed the amount paid by the Customer for the relevant purchase.
10.2. The Company is not liable for:
10.2.1. regulatory or legal consequences arising from the Customer’s use of Confirmations;
10.2.2. changes in standards, methodologies, or regulations affecting carbon markets or reporting.
11. Indemnification
11.1. The Customer agrees to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from:
11.1.1. the Customer’s representations regarding emissions compensation;
11.1.2. misuse of Confirmations;
11.1.3. violation of applicable laws or regulations.
12. Force Majeure
12.1. The Company shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to natural disasters, regulatory changes, registry failures, or technical outages.
13. Governing Law and Dispute Resolution
13.1. These Terms are governed by the laws of Finland, excluding conflict-of-law rules.
13.2. Any dispute arising out of or in connection with these Terms and which cannot be negotiated shall be finally settled in the District Court of Helsinki, Finland.
14. Severability
14.1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Contact Information
15.1. For questions regarding these Terms or the Service, please contact:
Carboreal Plc
Mannerheimintie 103 B, 00280 Helsinki
info[at]carboreal.fi
https://www.carboreal.fi/en